FAQS

Via the button ‘Request’ below, you can request a return or repair for one or more items.

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You can log in at Portal using your business email address and corresponding password.

Click Forgot password on the login screen or go directly to Password reset.

You will receive an email with a link to reset your password.

You can submit a change request via this link. It will go directly to the back office of The Chesterfield Brand, who will process the changes as quickly as possible.

Please contact service@chesterfieldbags.com

No, you cannot create additional users for the Core Portal.

You can easily select products via our online catalogue. You can find it by clicking on ‘B2B Shop - View all’ in the menu or via this direct link: Catalogue.

Once you’ve found the desired item, enter the quantity – the product will automatically be added to your shopping cart.

When your order is complete, go to your cart, click ‘Checkout’ and then ‘Confirm order’.

Your order will be placed, and you will immediately receive a confirmation by e-mail.

Yes, under the ‘Orders’ menu, you can view previous orders and reorder with a single click.

Each product shows whether there is sufficient stock:

> 10 means it is well in stock,
< 10 means limited availability.

When you enter the desired quantity, the field will turn green or orange:

• Green means the item is in stock.

• Orange means the item is not (fully) in stock and will be placed on backorder. This will also be clearly indicated on the screen.

Yes, you can also order items that are temporarily out of stock. These will be delivered automatically as soon as they become available.

Via the following link you can import an order:

https://b2b.chesterfieldbags.com/en/importshoppingcart also available under “More, Import Shopping Cart”.

First, download the file “Comma-separated values based on SKU (.csv)”, enter the item numbers and quantities, and save the file.

Then select “Bestand kiezen” and click on “Import”. You can then place the order via your shopping cart.

Under the 'More' section in the menu, you’ll find the 'Downloads' option. Here you can access various files such as catalogues, product information, and marketing materials. Of course, you can also use this direct link: Downloads

No, you cannot download a price list. However, you can download the Master Data List with the general prices.

The new products are listed in a separate overview. Items that are being discontinued can be found by using the ‘Sale’ filter.

Yes, we offer a variety of marketing materials via the portal under the ‘More’ section and then ‘Downloads’. You can also order them through the ‘Collection’ menu by filtering on ‘Promotional Items’. Of course, you can also use this direct link: Promotional Items.

The EAN codes are listed with each item in the product details and in the Master Data List that you can download.

When you are in your shopping cart, you can choose Images via Actions (shown in the header). A zip file will then be created. This file will appear in the top right of the screen and can also be found in your Downloads folder.

You can download a stock list via More > Stock export > Download. This file is provided as a CSV file, which can be opened in Excel.

In Excel, you can use the Text to Columns function. Select Delimited and choose Comma as the delimiter to display the data neatly in columns.

Orders placed on working days before 3:00 PM, with items in stock, are generally shipped the same day.

Once your order has been shipped, you will receive a track & trace link by email to follow your package.

After shipment, you will receive a track & trace link by email. The following morning, you will also receive the invoice by email, so you know exactly what is included per order in the shipment.

Please contact us as soon as possible at service@chesterfieldbags.com or by phone at +31 (0)50 7630880. Once the order has been processed and shipped, changes are unfortunately no longer possible.

Your invoices are available under ‘My Account’ (at the bottom of the page or by clicking your company name at the top right) > ‘Invoices’. You can also click the following link: Invoices

It is not possible to make payments through the portal, but you can access your invoices there.

In 'My Invoices' you will find an overview of all your invoices.

If you would like an overview of the outstanding invoices, please contact facturen@chesterfieldbags.com.

Please check your internet connection and try using a different browser. Still not working? Contact us at service@chesterfieldbags.com or call +31 (0)50 7630880.

The portal works best in the latest versions of Google Chrome, Firefox, Safari, and Microsoft Edge.

Yes, the portal is mobile-friendly and works on smartphones and tablets.

You can reach us at service@chesterfieldbags.com or by phone at +31 (0)50 7630880.

You can contact our customer service team via service@chesterfieldbags.com or by phone at +31 (0)50 7630880.